Shipping policy
SHIPPING POLICY
At CITY MART we are committed to delivering your order quickly, safely, and efficiently.
🚚 1. ORDER PROCESSING TIME
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Orders are processed within 1–3 business days (Monday–Friday)
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Orders placed on weekends or holidays will be processed the next business day
📌 Once your order is processed, it will be shipped immediately.
🇺🇸 2. SHIPPING TIME (USA)
We offer fast and reliable shipping across the United States:
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Standard Shipping: 5–10 business days
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Express Shipping: 3–7 business days (if available)
📦 Total delivery time = Processing time + Shipping time
🌍 3. INTERNATIONAL SHIPPING
We also ship worldwide 🌎
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Delivery time: 7–15 business days depending on location
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Shipping fees and delivery times may vary by country
💲 4. SHIPPING COSTS
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Free Shipping on most USA orders 🎉
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Express shipping rates (if selected) are calculated at checkout
📦 5. ORDER TRACKING
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Once your order is shipped, you will receive a tracking number via email
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You can track your order anytime using our tracking page
⏱️ 6. DELAYS & ISSUES
While we aim for fast delivery, delays may occur due to:
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High demand periods
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Weather conditions
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Carrier issues
If your order is delayed beyond 15 business days, please contact us for support.
❗ 7. INCORRECT ADDRESS
Please ensure your shipping address is correct at checkout.
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We are not responsible for orders shipped to incorrect addresses
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If you notice an error, contact us within 12 hours of placing your order
📭 8. LOST OR STOLEN PACKAGES
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If your package is lost in transit, we will replace or refund your order
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We are not responsible for packages marked as delivered but lost/stolen after delivery
📧 9. CONTACT US
If you have any questions about your shipment, contact us:
Email:
Business Name: CITY MART
Support Hours: Monday – Friday (9 AM – 6 PM)
💡 OUR PROMISE
We work with trusted suppliers and shipping partners to ensure your order arrives as quickly as possible.
By placing an order, you agree to this Shipping Policy.